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FAQ

How can I book a private transfer from Antalya Airport?

You can book your private transfer from Antalya Airport online through Movia Connect in just a few steps. Enter your pick-up and drop-off locations, transfer date, number of passengers and flight details, then select the most suitable vehicle and complete your reservation. The booking process is designed to be fast, secure and user-friendly.

What pick-up time should I enter for my airport transfer?

If you are booking a transfer from the airport to your hotel, simply enter your scheduled flight landing time. The driver and operations team will plan the meeting process based on your flight details. For return transfers from the hotel to the airport, we recommend selecting a safe departure time according to your flight time, location and road conditions.

How far in advance should I book my transfer?

To enjoy a smooth private transfer service in Antalya, we recommend making your reservation as early as possible. Early booking is especially useful during the summer season, public holidays and busy flight periods, as it allows better vehicle planning. Last-minute reservations may also be accepted depending on availability.

How do I know if my transfer reservation has been confirmed?

Once your reservation is successfully completed, your booking details are created and recorded in the system. Your transfer date, route, selected vehicle and passenger information are included in the reservation details. When necessary, our operations team may contact you before the transfer to confirm the process.

Can I book a private transfer on behalf of someone else?

Yes. Through Movia Connect, you can book private transfers for family members, guests or customers. During the reservation, simply enter the passenger’s name, contact information and flight details correctly. This allows the meeting and communication process to be planned directly for the actual traveller.

How does payment work for a private transfer reservation in Antalya?

For private transfer reservations made through Movia Connect, the payment process is completed securely within the booking steps. After choosing your route, date and vehicle, you can proceed to the payment step and easily confirm your reservation. Once payment is completed, your transfer request is recorded in the system.

Is online payment for my transfer secure?

Yes. Online payments made during the transfer booking process on Movia Connect are handled through a secure payment infrastructure. Your payment details are used only during the relevant reservation step, and the process is designed with user security as a priority.

When do I need to pay for my transfer?

Payment is collected during the booking process in order to finalize your private transfer reservation. This allows your selected route, vehicle type and transfer date to be recorded in the system. You can secure your travel plan in advance without worrying about price changes after booking.

Are Antalya airport transfer prices fixed, or can they change later?

The private transfer price displayed during your Movia Connect reservation is based on your selected route and vehicle details. Once you complete your booking, the displayed price is taken as the confirmed price. This allows you to plan your journey without unexpected price changes on the transfer day.

Are there any extra charges or hidden fees in private transfer bookings?

The transfer price shown on the reservation screen is presented according to the selected route and service scope. Movia Connect aims to ensure that users can clearly see the price before confirming their booking. You can review your reservation details and check the total cost before completing the payment.

Can I make changes to my private transfer reservation?

Yes. If you need to change details such as the transfer date, time, flight information, pick-up location or drop-off address, you can contact the Movia Connect team. Change requests are reviewed according to transfer planning and vehicle availability, and our team will assist you accordingly.

Can I cancel my transfer reservation free of charge?

Yes. Private transfer reservations made through Movia Connect can be cancelled free of charge up to 12 hours before the scheduled transfer time. Refunds cannot be issued for cancellations made less than 12 hours before the transfer.

Can I request a free child seat for my private transfer?

Yes. You can request a child seat free of charge for your private transfer reservation in Antalya. Simply mention your request in the note section while booking. Our operations team will add the request to your reservation details and plan the transfer accordingly.

Is there a luggage limit for airport transfers?

Yes. Private transfer vehicles have a standard luggage capacity depending on the number of passengers and the selected vehicle type. Vehicle options are planned to accommodate regular travel luggage. If you have unusually large, additional or high-volume luggage, please contact us before your transfer.

Can I book a private transfer with a pet?

For transfer requests involving pets, you should contact the Movia Connect team before making a reservation. The type of pet, transportation conditions and suitable vehicle planning will be reviewed so that we can assist you in the best possible way.

How will I meet my transfer at Antalya Airport?

When you arrive at Antalya Airport, our 24/7 airport meeting staff will welcome you at the designated meeting point. After checking your reservation details, our staff will escort you to your waiting private transfer vehicle. This way, your transfer begins comfortably without spending time searching for the vehicle at the airport.

Will my airport transfer be cancelled if my flight is delayed?

No. Since you provide your flight details during the reservation, our operations team monitors your flight. If your flight is delayed, the transfer planning is adjusted according to your updated landing time. The driver and airport meeting team prepare based on your actual arrival time.

What should I do if I want to go to a different address than the one in my reservation?

If you wish to travel to a different drop-off address than the one originally entered in your reservation, an additional charge may apply depending on the route change. For this reason, we recommend informing our team of any address change before the transfer whenever possible. This allows the new route to be reviewed and the most accurate information to be shared with you.

Do you offer special prices or discounts for group transfers?

For large families, groups of friends or special organizations, you can contact the Movia Connect team directly regarding group transfer requests. Suitable vehicle and pricing options are evaluated based on the number of passengers, route and transfer details.

How can I contact Movia Connect customer service?

For support with reservations, transfer details or special requests, you can easily contact our customer service team by clicking the WhatsApp contact button on our website. Our team is available to answer your questions and assist with your transfer planning.

Can I bring extra luggage on my airport transfer?

Yes. If you have extra or oversized luggage beyond the standard luggage capacity, it is important to contact the Movia Connect team before your transfer. A suitable vehicle can then be planned according to your luggage needs, helping ensure a smooth travel experience.

Does Movia Connect provide 24/7 transfer support?

Yes. Movia Connect provides transfer support 24 hours a day, 7 days a week. Whether you need help with airport meeting, reservation details, flight delays or operational questions, our team follows the process at all times and assists you whenever needed.